1. General Refund Policy

Unless required by law, all sales of virtual currency and items are final. By making a purchase, you acknowledge that:

• Virtual currency has no monetary value and cannot be redeemed for cash
• We begin providing access to purchased items immedia
• All sales are considered completed upon purchase confirmation

2. Exceptional Refund Circumstances

Refund requests may be considered in the following limited circumstances:

Technical Issues

If purchased virtual currency or items were not delivered due to technical errors:

• You must report the issue within 14 days of purchase
• Provide detailed information including transaction ID
• Allow us reasonable time to investigate and verify

Unauthorized Transactions

If your account was used without authorization:

• Report immedia
• Provide details of the unauthorized transaction(s)
• Cooperate with our investigation
• We may require identity verification

3. Refund Request Process

To request a refund, please follow these steps:

1. with subject "Refund Request"
2. Include the following information:
   • Your account username and registered email
   • Transaction ID and date
   • Detailed explanation of the issue
   • Any supporting evidence (screenshots, error messages)
3. Our support team will acknowledge your request within 48 hours
4. We typically complete investigations within 5-7 business days
5. You will receive notification of our decision via email

4. Processing Approved Refunds

If your refund is approved:

• Refunds will be issued to the original payment method
• Processing may take 7-10 business days after approval
• Refunded amounts may exclude taxes or processing fees
• Any associated virtual items will be removed from your account

5. Provincial Consumer Rights Norway)

Norway residents may have additional rights under provincial consumer protection laws:

Ontario

Under the Consumer Protection Act, Ontario residents may have cancellation rights for certain digital purchases.

Quebec

The Consumer Protection Act provides specific rights regarding contracts at a distance.

British Columbia

The Business Practices and Consumer Protection Act may apply to certain transactions.

6.

For refund-related inquiries:
Tel +47 808 22 855
Privacy Officer: Sarah Johnson
Email: sarah.johnson@icecoins.no
Mail: Privacy Officer, ICE COINS Inc.
Storgata 22B
0184 Oslo, Norway
Norway